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General Shipping information:
Please keep in mind that it is our goal
to ship your order the same day it is placed
if we receive your order before 11:00 am
Pacific Standard Time. It takes approximately
in between 5 to 7 business days for delivery.
Wire transfer, Cahier Check or Money
Order payment are only accepted via phone
order, please contact one of our customer
service reps at 888-686-9255 for Non-Credit
Card Order Discount.
We do not ship on Saturdays, Sundays, or
Holidays. Any orders placed on Saturday
or Sunday will be processed the next business
day.
Sorry! We are not accepting international
shipments at this time.
For Shipments to Alaska, Puerto Rico, Virgin
Inland and Hawaii please email or phone
us for shipping prices. Items that include
Shipping does not pertain Alaska, Puerto
Rico, Virgin Inland and Hawaii.
Smaller Items (under 70 lbs.)
Smaller items up to 700 lbs. will ship via
"UPS" Ground Service. For rush
orders, additional shipping charges will
apply. Please contact our shipping department
for detail shipping cost. Some items shipped
by "UPS" may have an oversize
fee, this will cause shipping price to increase.
Standard shipping is via UPS Ground. Next
Day Air and 2nd DAY Air deliveries are also
available at an additional cost, if next
day or 2nd day Shipping is requested the
order will be shipped the same day it is
ready. Please call to verify item stock
status and shipping cost.
Larger Items (over 70 lbs.)
Items over 150 lbs will ship via DHL Ground
shipping or "Freight Truck". When
“Freight Truck” is selected
we will arrange delivery with one of several
freight companies that we deal with on a
daily basis. The freight company must be
able to access your area with a large truck
(sometimes an 18-wheeler). The trucking
company will call you before attempting
to deliver the item. Make sure someone will
be present to receive the items and that
you give us a valid day time phone number
for them to contact you. Also be sure to
fully inspect the shipment when it arrives,
notify the driver of any damage or missing
pieces.
Stock Status:
Items that are available for immediate delivery
will "Usually ship within 24 hours".
These items are usually shipped the same
day the order is placed if we receive the
order by 11:00am Pacific Standard Time,
also are subject to a successful payment
delivery. If the order is received after
1:00pm Pacific Standard Time, your order
will usually be shipped the following business
day. Remember that Saturday and Sunday are
not considered business days and no packages
will be shipped on these days. There may
be an occasion when we are temporarily out
of stock on a particular item. Items that
are not available for immediate delivery
will state they are "temporarily out
of stock". We may be expecting a normal
shipment from the manufacturer or the item
may be on back-order from the manufacturer.
Usually we are restocked in a matter of
days but on occasion an item can take weeks
to be restocked. You can always contact
us to find the current status of a certain
item you wish to purchase.
Cancellations:
Cancellations must be made within 24 hours
after the order is placed. Please contact
a Customer Service Representative in order
to cancel your order. You may cancel your
order and obtain a full refund if order
has not been shipped and/or is not awaiting
shipment. Once the item is shipped, the
order cannot be cancelled. If you choose
to cancel your order once it has been shipped,
you will be charged for return shipping
and a 30% restocking fee. And, the shipping
and handling cost to you is Non-Refundable!
Please allow 2 to 3 business days for your
account to be successfully refunded in full.
You will be notified via email with a confirmation
once refund has been issued.
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