Once an order has been made and payment has been processed, it cannot be cancelled as well as shipping cannot be stopped once in route. If you so choose to cancel an order once processing has been made, you will be charged for full return shipping (if shipping has occurred) and a 30% restocking fee based on the full purchase price will automatically be deducted from the refund amount.

Damage Policy

All bikes, scooters, etc. are completely checked and free of damage or breakage before shipping. Proper sealing and straps on the shipping box or container are also checked before leaving our warehouse. Any damages there after have occurred during the shipping process. If you receive your scooter damaged, you must contact us within 2 business days of receiving your order so that a damage report can be made with the proper shipping company. Once the damage report has been made, we will then make arrangements with you to have your bike or scooter fixed or repaired.

Return Policy

NOTE: All returns must have a Return Authorization Number
Global Marketing Inc. will accept authorized returns on "unused" bikes and scooters only for a period of 30 days. This does not include larger moped type scooters. The term "Unused" means that the bike or scooter has not been assembled, fueled or ridden in any way, shape or form. All returns are subject to a 30% restocking and handling fee. All Returned bikes or scooters will take up to 1 full week (7 days) for the process of your refund and is based from the amount of purchase before shipping charges (to & from).
To obtain a return authorization number contact us at newstar_inc@yahoo.com

You are responsible for:

• Product must be in original container or box and must be in new and resalable condition. Product must have all owners manuals, accessories and keys. If any items including original parts, manuals, tags, labels, keys, accessories, stickers or other documentation are missing OR if the bike was used or rode in any way, you will be charged a 50% restocking fee based on the full purchase price excluding shipping charges.
• You will be responsible for return shipping charges and shipping must be paid from the purchasers end. You will be responsible for the return shipping fully and any damage that may occur during the return shipping therefore we suggest that you purchase shipping insurance on the return of the product. Any damages in returning the product without insurance will result in a 50% restocking fee.
• Your returned product must have the return authorization number clearly marked on the package when we receive it back in our shipping department. Any products or packages returned to our shipping department without the return authorization number on it will be charged a 50% restocking fee.

If you would like to return your motor powered vehicle, please fill out our Online Return Authorization Form or contact us at newstar_inc@yahoo.com. A customer service representative will e-mail you your Return Material Authorization (RMA) number and return instructions within 24-48 business hours.

Refused Deliveries:

If a customer refuses delivery of a purchase they have made, they will be responsible for "All To And From Shipping And Handling Charges" and a 30% percent restocking fee. There will be no refunds until the product is received back at our facilities.

IMPORTANT NOTICE
Due to Federal Laws and Regulations, no shipping can occur on a bike, scooter, moped or engine part that has been fueled. Fuels are considered a hazardous material and cannot be shipped in this manner. Anyone attempting to ship under these conditions may be subject to fines and imprisonment or both. We take our shipping seriously at Global Marketing and all cases will be reported.

Regular motor powered vehicle Warranty

All scooters & bikes come with a 30 day limited manufacturer's defects warranty. This does not include wear and tear on parts such as brakes, tires, seats, brake handles, lights, light bulbs, or any plastic body parts, housings or casings nor does it include engine damage or any other part of the scooter or bike due to mishandling, misuse or abuse. Warranty will be void if the scooter is used for other means than designed for. This also includes being driven off road, used in competition racing, or rented as a commercial vehicle. Any manufacture defects will need a return authorization number from newstar_inc@yahoo.com before being sent back. Once the part is received, it will be evaluated by a scooter technician for it's defect and can be refused if not a manufactures defect. You will be responsible for shipping the broken part to us. Once we receive the broken part, we will ship you the replacement part. No part/parts that contain fuel can be shipped under federal regulations.